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DATE/TIME

December 1 & 2, 2021
Start: 18:00 CET – Duration: 2.5 hours per day

Beyond Clinical Treatment

Every member of the practice – owner, practitioner or other dental team member – has a crucial role in the overall patient experience. Each touchpoint with your patients can be optimized to enhance their journey.
In this 2-day online symposium, renowned international speakers and leading clinicians will cover practice management and clinical topics in a new and innovative format.

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Enhancing patient touchpoints

Clinical and treatment excellence are the basis for good patient care and a smooth, comfortable experience. However, they are not the only factors: you can assume that your patients already have a specific image of you and your practice in mind before they enter your room – think of the classic word-of-mouth recommendation, let alone today’s omnipresent social media communications.

Every member of the team should be aware of this and have the right mindset to make the patient’s experience in their practice as pleasant, transparent and smooth as possible. This can further ensure patient continuity and loyalty, further fostering your reputation.

WHAT YOU CAN EXPECT FROM THIS SYMPOSIUM

In this 2-day symposium you will learn tips and tricks on how to enhance your patient’s journey.

We will cover 6 steps:

15-30 November

Pre-Event Webinar on demand

Exclusive Pre-Event Webinar with Roberto Rosso on
„Latest trends in the demand for dental treatment and updated success strategies“ Spanish and Italian with English subtitles

Wednesday, 1 December

Start: 18:00 CET – Duration: 2.5 hours

Opening Shakeel Shahdad
Eirik Salvesen
Guillaume Daniellot
Introduction to the patient journey Hugo Madeira

Wednesday, 1 December

Start: 18:00 CET – Duration: 2.5 hours

Introduction: Attracting the patient Hugo Madeira
#MyExperienceSays: Experts share their knowledge on defining their value proposition and communicating it effectively Steven Bongard
Eirik Salvesen
Marisa Zenha
Donna Sadler
Alberto Ortiz Vigón

Wednesday, 1 December

Start: 18:00 CET – Duration: 2.5 hours

Introduction: Patient Acquisition Hugo Madeira
Lecture: Welcoming your patient with a unique experience Marlene Teo
Lecture: Creating a Positive Experience Donna Sadler

Wednesday, 1 December

Start: 18:00 CET – Duration: 2.5 hours

Introduction: First consultation Hugo Madeira
Lecture: You never get a second chance to make a first impression! The first consultation Gabor Tepper
Panel Discussion Moderators:
Eirik Salvesen & Shakeel Shahdad
Panelists: Hugo Madeira, Marlene Teo, Gabor Tepper, Donna Sadler, Alberto Ortiz Vigon
Closing Eirik Salvesen & Shakeel Shahdad

Thursday, 2 December

Start: 18:00 CET – Duration: 2.5 hours

Opening Shakeel Shahdad
Eirik Salvesen
Introduction: Treatment Planning Hugo Madeira
#MyExperienceSays: Experts share their knowledge on the role of technology in supporting the planning of the case and in patient communication Alberto Ortiz Vigon
Adam Hamilton
Luiz Gonzaga

Thursday, 2 December

Start: 18:00 CET – Duration: 2.5 hours

Introduction: Treatment Hugo Madeira
Lecture: Predictable esthetic results with digital workflows Maja Chmielewska
Lecture: Solution for complex esthetic cases Luiz Otavio Camargo
Lecture: Lab considerations for immediacy in esthetic cases Bjorn Roland

Thursday, 2 December

Start: 18:00 CET – Duration: 2.5 hours

Introduction: Follow up and Maintenance Hugo Madeira
#MyExperienceSays: Experts share their knowledge on how to motivate patient post-treatment compliance and keep an open communication channel with them Steven Bongard
Eirik Salvesen
Laurence Adriaens
Panel discussion Moderators:
Eirik Salvesen & Shakeel Shahdad
Panelists: Hugo Madeira, Maja Chmielewska, Luiz Otavio Camargo, Bjorn Roland, Steven Bongard, Laurence Adriaens, Luiz Gonzaga

Thursday, 2 December

Start: 18:00 CET – Duration: 2.5 hours

Closing Holger Haderer
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What makes this symposium different?

We are aware that, due to the circumstances, you probably have attended lots of solely virtual educational events lately. That’s why we’ve been thinking about how we can make this symposium even more special and innovative for you.

The content will be presented within an interactive platform and will be a combination of:

  • Short lectures
  • #MyExperienceSays: video clips of different professionals sharing their experiences
  • Patient testimonials
  • Live panel discussions
  • Downloadable content

The speakers

Click on the speakers for more information.

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