Beyond Clinical Treatment
Every member of the practice – owner, practitioner or other dental team member – has a crucial role in the overall patient experience. Each touchpoint with your patients can be optimized to enhance their journey.
In this online symposium, renowned international speakers and leading clinicians will covered practice management and clinical topics in a new and innovative format.
Enhancing patient touchpoints
Clinical and treatment excellence are the basis for good patient care and a smooth, comfortable experience. However, they are not the only factors: you can assume that your patients already have a specific image of you and your practice in mind before they enter your room – think of the classic word-of-mouth recommendation, let alone today’s omnipresent social media communications.
Every member of the team should be aware of this and have the right mindset to make the patient’s experience in their practice as pleasant, transparent and smooth as possible. This can further ensure patient continuity and loyalty, further fostering your reputation.
WHAT YOU CAN EXPECT FROM THIS SYMPOSIUM
In this symposium you can learn tips and tricks on how to enhance your patient’s journey.
6 steps are covered:
15-30 November
Pre-Event Webinar on demand
Exclusive Pre-Event Webinar with Roberto Rosso on „Latest trends in the demand for dental treatment and updated success strategies“ Spanish and Italian with English subtitles |
Wednesday, 1 December
Start: 18:00 CET – Duration: 2.5 hours
Opening | Shakeel Shahdad Eirik Salvesen Guillaume Daniellot |
Introduction to the patient journey | Hugo Madeira |
Wednesday, 1 December
Start: 18:00 CET – Duration: 2.5 hours
Introduction: Attracting the patient | Hugo Madeira |
#MyExperienceSays: Experts share their knowledge on defining their value proposition and communicating it effectively | Steven Bongard Eirik Salvesen Marisa Zenha Donna Sadler Alberto Ortiz Vigón |
Wednesday, 1 December
Start: 18:00 CET – Duration: 2.5 hours
Introduction: Patient Acquisition | Hugo Madeira |
Lecture: Welcoming your patient with a unique experience | Marlene Teo |
Lecture: Creating a Positive Experience | Donna Sadler |
Wednesday, 1 December
Start: 18:00 CET – Duration: 2.5 hours
Introduction: First consultation | Hugo Madeira |
Lecture: You never get a second chance to make a first impression! The first consultation | Gabor Tepper |
Panel Discussion | Moderators: Eirik Salvesen & Shakeel Shahdad Panelists: Hugo Madeira, Marlene Teo, Gabor Tepper, Donna Sadler, Alberto Ortiz Vigon |
Closing | Eirik Salvesen & Shakeel Shahdad |
Thursday, 2 December
Start: 18:00 CET – Duration: 2.5 hours
Opening | Shakeel Shahdad Eirik Salvesen |
Introduction: Treatment Planning | Hugo Madeira |
#MyExperienceSays: Experts share their knowledge on the role of technology in supporting the planning of the case and in patient communication | Alberto Ortiz Vigon Adam Hamilton Luiz Gonzaga |
Thursday, 2 December
Start: 18:00 CET – Duration: 2.5 hours
Introduction: Treatment | Hugo Madeira |
Lecture: Predictable esthetic results with digital workflows | Maja Chmielewska |
Lecture: Solution for complex esthetic cases | Luiz Otavio Camargo |
Lecture: Lab considerations for immediacy in esthetic cases | Bjorn Roland |
Thursday, 2 December
Start: 18:00 CET – Duration: 2.5 hours
Introduction: Follow up and Maintenance | Hugo Madeira |
#MyExperienceSays: Experts share their knowledge on how to motivate patient post-treatment compliance and keep an open communication channel with them | Steven Bongard Eirik Salvesen Laurence Adriaens |
Panel discussion | Moderators: Eirik Salvesen & Shakeel Shahdad Panelists: Hugo Madeira, Maja Chmielewska, Luiz Otavio Camargo, Bjorn Roland, Steven Bongard, Laurence Adriaens, Luiz Gonzaga |
Thursday, 2 December
Start: 18:00 CET – Duration: 2.5 hours
Closing | Holger Haderer |
What makes this symposium different?
We are aware that, due to the circumstances, you probably have attended lots of solely virtual educational events lately. That’s why we’ve been thinking about how we can make this symposium even more special and innovative for you.
The content is be presented within an interactive platform and with a combination of:
- Short lectures
- #MyExperienceSays: video clips of different professionals sharing their experiences
- Patient testimonials
- Live panel discussions
- Downloadable content
Watch recordings
Watch the recording of the #Timeforpatientjourney virtual event
If you missed these amazing events, you can catch-up on the presentations and discussions.
Just log in with your credentials and enter the session room.
If you have not registered before, please do register here!
The speakers
Click on the speakers for more information.